Frequently Asked Questions

I don’t remember enrolling in a debt protection program.

You may have requested to enroll in the optional program through a phone call, at the time you applied for your credit card, online, or by replying to a mailing.

How do I file a claim for benefits on my debt protection program?

If you would like to file a claim for benefits, please contact us at 877-422-3895, Monday – Friday, 9 a.m. – 7 p.m., ET. For TTY: We accept 711 or other Relay Service.

I would like a reprint of Terms and Conditions.

If you no longer have the Terms and Conditions, you can contact us at 877-422-3895, Monday – Friday, 9 a.m. – 7 p.m., ET. For TTY: We accept 711 or other Relay Service.

If I cancel now, can I contact you later to re-enroll?

No, we are not currently accepting new enrollments.

Will my credit card account be impacted if I cancel this program?

Canceling will have no impact on an existing credit card account status with Citibank, N.A.

I have questions regarding my Citi issued credit card account.

For questions regarding your Citi issued credit card account, please contact us at the toll-free number on the back of your credit card.