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Frequently Asked Questions
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Frequently Asked Questions

I don’t remember enrolling in a debt protection program.

You may have requested to enroll in the optional program through a phone call, at the time you applied for your credit card, online, or by replying to a mailing.

How do I file a claim for benefits on my debt protection program?

If you would like to file a claim for benefits, please contact us at 877-422-3895, Monday – Friday, 9 a.m. – 7 p.m., ET. For TTY: We accept 711 or other Relay Service.

I would like a reprint of Terms and Conditions.

If you no longer have the Terms and Conditions, you can contact us at 877-422-3895, Monday – Friday, 9 a.m. – 7 p.m., ET. For TTY: We accept 711 or other Relay Service.

If I cancel now, can I contact you later to re-enroll?

No, we are not currently accepting new enrollments.

Will my credit card account be impacted if I cancel this program?

Cancelling will have no impact on an existing credit card account status with Citibank, N.A.

I have questions regarding my Citi issued credit card account.

For questions regarding your Citi issued credit card account, please contact us at the toll-free number on the back of your credit card.

Enter the last 8 digits of your credit card account number, your billing zip code and your last name to cancel your enrollment in debt protection. All fields are required

Last 8 Digits of Your Credit Card Account Number

** Format: (xxxx-xxxx-____-____)

Your Billing Zip Code

Your Last Name (Primary Cardmember)

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