What is Credit Protection?

Credit Protection is an optional program that credits your minimum monthly payment and provides an account balance credit depending on product variation and event type. Events vary by program but may include job loss, disability, death, hospitalization, nursing care, family leave, military leave, life events (e.g., marriage or divorce), payment credit, critical injury and terminal medical condition.

I don’t remember enrolling in a debt protection program.

You may have requested to enroll in the optional program through a phone call, at the time you applied for your credit card, online, or by replying to a mailing.

How do I file a claim for benefits on my debt protection program?

If you would like to file a claim for benefits, please contact us at 877-422-3895, Monday – Friday, 9 a.m. – 9 p.m., ET. For TTY: We accept 711 or other Relay Service.

I would like a reprint of Terms and Conditions.

If you no longer have the Terms and Conditions, you can contact us at 877-422-3895, Monday – Friday, 9 a.m. – 9 p.m., ET. For TTY: We accept 711 or other Relay Service.

If I cancel now, can I contact you later to re-enroll?

No, we are not currently accepting new enrollments.

Will my credit card account be impacted if I cancel this program?

Cancelling will have no impact on an existing credit card account status with Citibank, N.A.

I have questions regarding my Citi issued credit card account.

For questions regarding your Citi issued credit card account, please contact us at the toll-free number on the back of your credit card.